Refund Policy

Thank you for shopping at Dream City, your trusted electronic store.

 

We value your satisfaction and strive to provide you with the best possible shopping experience. This Refund Policy outlines the terms and conditions governing refunds for purchases made at Dream City.

 

Please read this policy carefully before making a purchase.

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General Refund Policy:

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1.1. Dream City offers refunds for eligible products purchased from our store, subject to the terms and conditions mentioned in this policy.

1.2. Refunds will be processed based on the original payment method used for the purchase.

1.3. This refund policy applies to purchases made both online and at our physical store.

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Eligibility for Refund:

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2.1. To be eligible for a refund, the following conditions must be met:

 

a) The product must be in its original condition, including all packaging materials, manuals, and accessories.

b) The product must be accompanied by the original purchase receipt or proof of purchase.

c) The return request must be made within 2 days from the date of purchase.

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2.2. The following items are not eligible for refund:

 

a) Consumable products such as batteries, ink cartridges, or other similar items.

b) Products that have been tampered with, damaged due to misuse, or have missing parts.

c) Products that are marked as non-refundable or final sale.

 

Return Process:

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3.1. To initiate a return and refund request, please follow these steps:

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a) Contact Dream City's customer support within the specified return window at contact details to request a return.

b) Provide the necessary information, including the order number, product details, and reason for return.

c) Dream City's customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number if the return is deemed eligible.

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3.2. Once you receive the RMA number, you must:

 

a) Pack the product securely, including all original accessories and packaging materials.

b) Clearly mark the RMA number on the package.

c) Ship the product back to Dream City's designated return address.

 

Refund Process:

4.1. Upon receipt of the returned product, Dream City will inspect it to ensure that all return criteria are met.

4.2. If the returned product satisfies the eligibility conditions, Dream City will initiate the refund process.

4.3. Refunds will be processed within 7-10 working days of receiving the returned product.

4.4. The refund will be credited to the original payment method used for the purchase. Please note that the time taken for the refund to reflect in your account may vary depending on the payment provider.

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Non-Refundable Charges:

5.1. Shipping charges, handling fees, and any other non-refundable charges incurred during the purchase process are not eligible for refund unless the return is due to Dream City's error or a defective product.

 

Store Credit:

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6.1. In certain cases, Dream City may offer store credit as an alternative to a refund. Store credit can be used for future purchases at Dream City and is subject to its own terms and conditions.

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Warranty:

 

7.1. Products covered under a manufacturer's warranty will be subject to the terms and conditions specified by the manufacturer. Please refer to the warranty documentation provided with the product for more details.

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Contact Us:

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If you have any questions or concerns regarding our refund policy, please contact our customer support team at contact us page.

 

We will be happy to assist you and address any queries you may have.

 

Note: Dream City reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website or at our physical store.